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Delete your account

This page explains how to delete your account in the app Nyborger: Indfødsretsprøven by nyBorger, and which data we delete and keep.

Last updated: 10 October 2026

1. Delete your account in the app

When you confirm, we delete your account and data immediately. You cannot undo the deletion.

The app shows these labels in Danish.

  1. Open the app and log in.
  2. Tap Profil (Profile).
  3. Tap Præferencer (Preferences).
  4. Tap Slet konto (Delete account).
  5. Tap Slet min konto (Delete my account) to confirm.

2. Delete your account without the app

You can also ask us by e-mail to delete your account. First, we send a confirmation e-mail to the e-mail address stored on your account. After you answer it, we delete the account. We handle the request within one month.

  1. Send an e-mail to support@nyborger.dk from the e-mail address of your account.
  2. Write "Delete my account" or "Slet min konto" in the subject line.
  3. Answer the confirmation e-mail that we send to the e-mail address stored on your account.

3. Subscriptions

If you subscribe through Google Play and delete your account, we stop the automatic renewal. You keep access until the end of the paid period. You do not get a refund.

If you subscribe through the App Store, we cannot cancel a subscription with Apple. You must cancel it yourself in the App Store. If you delete your account, Apple continues to charge you until you cancel the subscription.

4. What we delete

  • Your account and the e-mail address you log in with.
  • Your profile.
  • Your answers and practice history.
  • Your progress, streaks, and achievements.
  • Your activity log.
  • Your reminders and the codes we use to send notifications to your device.
  • The subscription status that we store.
  • Your e-mail consent records.
  • Your data at our subscription service (RevenueCat) and our analytics provider (Amplitude). They delete it within 30 days.

5. What we keep, and for how long

  • Apple and Google keep your purchase receipts under their own rules.
  • Our hosting provider (Supabase) keeps a security log of sign-ins. For each sign-in, it holds your account ID and e-mail address. We use the log only for security. The log is not deleted with your account.
  • Error reports in Sentry can contain your account ID, e-mail address, and username. They stay for a limited period.
  • Anonymous statistics about sent notifications. They do not show who you are.

Do you have a question about deletion?

Send an e-mail to support@nyborger.dk.